RETURNS

In order to return your items, you should do so in 14 days from receiving your order. Please send us an email when you post your package, confirming that the items are on their way.

To be eligible for a return, your item must be unused, undamaged and in the same condition that you received it. The items do not have to be returned in the same packaging, but you should arrange on your own that the items return back to us safe and undamaged.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund (without shipping costs) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within two weeks.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@clayline.si.

Shipping

To return your product, you should mail your product to: INHAND, Mestni trg 10, 1000 Ljubljana, SLOVENIA.

Damaged goods

If an item arrives damaged, you must notify us within 48 hours of receipt so we can work with you to arrange a return, replacement, refund or credit. If there is obvious damage to the package upon delivery, please refuse the delivery altogether and notify us within 48 hours.

All other situations are regulated in accordance with the applicable Zakon o varstvu potrošnikov RS.